PRIVACY POLICY

Who we are

Our website address is: https://www.maclegalpa.com.

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymized string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Call Recording

We may record telephone calls between you and our representatives for the following purposes:

Quality assurance and employee training
Service delivery improvement and analytics
Dispute resolution and compliance with legal obligations

Notification and Consent

Where required by applicable law, we will notify you at the beginning of the call that the conversation may be recorded and obtain your consent. If you do not agree to the recording, you may choose to continue without recording or end the call.

Information Collected

The audio recording will capture your voice, any information you provide during the call, and metadata such as the date, time and duration of the call.

Use of Recordings

Recorded calls are used strictly for the stated purposes above. We do not use call recordings for any other purpose without first obtaining your consent.

Sharing and Disclosure

We do not share your call recordings with third parties except in the following circumstances:

With service providers who assist us with call storage and analysis, under confidentiality obligations
When required by law or regulation, or in response to legal process
To protect the rights, property or safety of our company, employees or others

Retention and Deletion

Call recordings are stored on secure, access-controlled servers for up to 24 months, or as otherwise required by law. After the retention period, recordings are permanently deleted or anonymized.

Security Measures

We use industry standard safeguards such as encryption, access controls and regular security audits to protect your call recordings from unauthorized access, alteration or disclosure.

Your Rights

Subject to applicable law, you may:

Request access to or a copy of your call recordings
Request correction or deletion of your call recordings
Withdraw consent to future recordings (where consent is the lawful basis for processing)

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognize and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site, or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where your data is sent

Visitor comments may be checked through an automated spam detection service.